Frequently asked questions about RolePark
RolePark is web-based recruiting and HR software for teams and agencies, with nine interface languages. At its core is hiring: jobs, candidates, interviews and a shared job board, with a separate portal where candidates follow their applications. People records with workforce analytics are HR modules: open from the first day of the trial month, and then included in paid ATS at no extra cost.
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Who RolePark is for
Who is RolePark for?
RolePark is web-based recruiting and HR software for teams and agencies, with nine interface languages. At its core is hiring: jobs, candidates, interviews and a shared job board, with a separate portal where candidates follow their applications. People records with workforce analytics are HR modules: open from the first day of the trial month, and then included in paid ATS at no extra cost.
Which interface languages are available?
The interface supports Ukrainian, English, Spanish, Brazilian Portuguese, French, Korean, Polish, German and Italian. You can choose a language in the public page header.
How is Free different from ATS?
For the first month after registration the full ATS is already on: pipelines, a candidate database and interviews. After that, Free stays free with no time limit — publish jobs on your careers page and receive applications in one place. The ATS costs $30 per paid seat a month, or $240 a year ($20 a month).
Does RolePark guarantee hires or pick candidates automatically?
No. RolePark runs the hiring process but does not guarantee a number of applications or a hire. AI suggests people from your database with a reason, and a person makes the decision: there is no automatic AI selection. Vacancies are published on your career page and, if you connect it, on Djinni — there is no automatic collection from every job board. The site describes only what already works.
Free access and the one-calendar-month ATS trial
What is included in Free?
Free has no time limit: public vacancies, your own incoming applications and basic notifications. Each workspace includes 1 recruiter seat (a recruiter or recruiting lead) and 500 MB of storage, with up to 3 published vacancies; administrators, HR, hiring managers and interviewers are free and don’t take a seat.
Who takes a paid seat?
Only recruiters and recruiting leads — the people who run hiring day to day. Administrators (including whoever created the workspace), HR administrators, hiring managers, interviewers and employees are free, so you pay for the people who run hiring, not for everyone who takes part in it.
When does the ATS trial begin?
The one-time ATS trial lasts one calendar month and starts right after a new company registers — no payment card and no sales call. A company registered earlier can start it with the button in the workspace’s Free panel or in “Your plan” in company settings.
How much does ATS cost?
After the trial, public jobs and incoming applications remain available. Existing candidates and vacancies can still be viewed and the company data exported; analytics, reports, hiring costs and new ATS actions need continued access. Contact the RolePark team to agree on continued access — ATS costs $30 per paid seat per month or $240 per paid seat per year.
What happens when the trial or paid period ends?
The company moves to Free. Nothing is deleted or unpublished: published jobs and incoming applications keep working, and existing ATS data stays available to view and export. You just can’t add new items beyond the Free limits — for example, publish a fourth job.
How do I pay?
Payment is arranged with the RolePark team: write to help@rolepark.com with the number of seats and the period, and we will send an invoice. Access is extended as soon as the payment arrives.
Can I change the number of seats later?
Yes. You choose the seats when you pay for the next period; to change them in the middle of a paid period, contact the team and we will adjust the invoice.
Data, migration and access
Where is company data stored?
Company records are kept in separate workspaces, while files use Google Cloud Storage as described in the privacy policy. The policy does not specify a physical hosting region; contact us if that location is important to your review.
Can we migrate data from another ATS?
Candidates can be moved from any ATS or spreadsheet as a CSV or Excel (.xlsx) file, and a whole account from a supported full account export of another ATS; import a small sample first and check the fields. Company data can be exported as one archive at any time.
Can a company be deleted?
A company administrator can export company data. To request company deletion, contact the RolePark team; a platform administrator performs the operation after a verified backup, so it is not a self-service action.
Where can I read about personal data rights?
The privacy policy and terms describe personal data processing and user rights. Contact the RolePark team about data questions or your specific workflow.
How are analytics cookies used?
We use Google Analytics to understand how people use RolePark, with Google Signals and ad features turned off. These cookies are set only with your consent.
How is employee survey anonymity protected?
Employee surveys and eNPS: an answer does not carry who gave it — the answers table has no person field, and the application never joins answers to invitations. A slice is shown only from five answers; the smallest visible slices are hidden too until the hidden ones together reach five answers, otherwise the hidden values could be derived by subtraction. eNPS uses the standard scale: 9–10 promoters, 7–8 passives, 0–6 detractors.
The candidate experience
What can a candidate do in their portal?
Candidates can search public jobs, apply from a phone, save vacancies and view their applications in a separate portal. Interviews, invitations, application-related chats and an optional email job subscription are available. Joining the public talent pool and allowing search engine indexing are separate opt-in choices. Creating an account or applying for a job does not make a company’s private candidate database public.
How can a candidate delete their data?
In the candidate portal, use the option to delete your account and data. The action removes the account and associated candidate records across company workspaces and signs you out.
Integrations: calendars, meetings and your systems
Is Google sign-in the same as connecting a calendar?
Google sign-in and connecting a calendar are separate actions. A recruiter explicitly connects Google Calendar in settings and consents to managing events on their own calendars.
Can RolePark create Google Meet interviews?
RolePark creates interview events in the connected user’s primary calendar, adds participants and can generate a Google Meet link. Rescheduling or cancelling the interview updates its linked event. Google sends calendar invitations from the corresponding organizer.
Can I connect Calendly now?
Yes. Administrators, recruiters and recruiting leads can connect their own Calendly account on the Integrations page. Calendly is a personal connection too. With Calendly, a recruiter sends a candidate a one-time booking link or books a slot directly; each booking becomes an interview in RolePark, and Calendly events show in the RolePark calendar.
What do Telegram notifications contain?
Telegram: staff can link the RolePark bot to get notifications about new applications, interviews and the weekly digest. Messages contain a title and a link, not names or contact details.
Can we use API, webhooks, SCIM and SAML?
Company connections are managed by the company administrator on the Integrations page: public API keys with limited scopes and signed webhooks (plus SCIM for user provisioning), analytics keys for Power BI or Excel, and an employer job feed for importing vacancies. SAML single sign-on (Okta, Azure AD and others) is set up in company settings.
Does RolePark read my Gmail?
Candidates do not need to grant calendar access to sign in to their portal. The Google integration does not grant RolePark access to Gmail message contents.
Questions and feedback
How can I contact support?
The workspace and candidate portal include a Feedback button to report a problem, attach images and view submitted requests. For onboarding, moving from another system or access terms, use the contact email below. For help, write to help@rolepark.com.