eNPS calculator
Enter how many employees answered 9–10, 7–8 and 0–6 to “How likely are you to recommend this company as a place to work?”.
eNPS formula
eNPS = % promoters − % detractors. Passives are not in the numerator but count in the denominator, so a large share of passives lowers the score. The result is a whole number from −100 to 100.
Example: 40 answers — 18 promoters, 12 passives, 10 detractors. 18 ÷ 40 = 45%, 10 ÷ 40 = 25%, eNPS = 45 − 25 = 20.
What eNPS measures
eNPS (employee Net Promoter Score) asks one question: how likely an employee is to recommend the company as a place to work, on a scale from 0 to 10. It is a quick signal of loyalty, not a full engagement survey: it shows how many people would vouch for the workplace, but not why.
Add one open question — “What is the main reason for your score?” — to learn what to change. The number tells you where you stand; the comments tell you what to do next.
How to run an eNPS survey
Ask everyone at the same time and keep answers anonymous: people answer more honestly when nobody can link a score to a name. Repeat the survey on a fixed rhythm, for example every quarter, with the same wording and scale, so the results stay comparable.
Share the result and at least one action with the team. A survey without visible follow-up lowers the response rate next time.
How to read the result
Look at the trend and at the share of detractors, not only at the single number. The same score of 10 can come from 50% promoters and 40% detractors, or from 20% promoters and 10% detractors — two very different teams.
Compare teams only when each group has enough answers. Small groups swing with every person and can reveal who answered.
Questions about eNPS
What is a good eNPS?
Any score above 0 means more promoters than detractors. Benchmarks differ by industry and survey method, so the most useful comparison is your own score over time, with the same question and scale.
Why do passives lower the score?
They are counted in the total number of answers. More passives grow the denominator while promoters and detractors stay the same, so both percentages shrink.
How many answers do I need?
The formula works with any number, but a small group gives an unstable result. RolePark shows a group only from 5 answers, and hides one more group when the hidden one could be derived from the total.